What services are available in this hospital

The quality of services they are entitled to

The means through which complaints regarding denial or poor quality of service will be redressed

Standard of Services

  • This is a General Hospital.
  • It provides medical care to all patients who come to the hospital.
  • Standards are influenced by patient load and availability of resources, which are generally under strain.
  • Yet we insist that all users receive courteous and prompt attention.

This hospital has

  • Doctors (including Residents) 331
  • Nurses (including supervisory staff) 175
  • Beds 590

Doctors wear white aprons and Nurses are in Nursing Uniform. All Staff members have been issued identity cards.


  • Reception and Enquiry Office is located at the Out Patient Department generally known as OPD of the hospital.
  • Location guide map is displayed in lobby near Reception.
  • Illuminated boards indicating different areas/Departments of hospital are displayed.
  • Smaller guide maps are also installed.
  • Telephonic enquiries can be made through telephone numbers 06452- 239202,4.
  • The list of faculty members is displayed on boards in each clinical departments and respective OPD.
  • The duty roster for faculty members and resident medical doctors is displayed on the notice boards of all the departments and Emergency.

Emergency Services

  • Gynaecological Emergency : Timings 24 hours, all days.
  • Casualty : Timings 24 hours, all days.
  • Casualty Medical Officer available 24 hours, all days.
  • Medical officer I/C Casualty is available from 10:00 AM to 5:00 PM on hospital working days.
  • Addl. Medical Supdt. I/C Casualty for supervision and coordination is available in Blood Bank from 9:00 AM to 4:00 PM on week days and 9:00 AM to 1:00 PM on Sunday.
  • Duty Doctor is available round the clock in major specialties viz. Medicine, Surgery, Orthopaedics, Obstetrics & Gynaecology. Sr. Residents from above specialties, Eye and ENT are on Call.
  • Specialist will be available on Call.
  • The decision to call a specialist is that of the treating doctor.
  • Failure to respond to a call is regularly monitored by the HOD of the concerned discipline.
  • Emergency cases are attended-to promptly.
  • In serious cases, treatment/management gets priority over paper work like registration and medico legal requirements. The decision rests with the treating Doctor
  • Emergency Operation Theater is maintained on a regular basis to ensure that it is in service at all times.

Out Patient Departments

For all specialties available in the hospital Morning 9:00 AM to 1:00 PM
(Registration of New patients in respective OPD's) 8:30 AM to 11:30 PM
Antenatal clinic Monday, Wednesday, Friday
Registration of New Patients 12:30 PM at Reception.
Other Clinics 2:00 PM onwards
Evening 2:00 PM to 4:00 PM

Special Clinics are available for

  • Diabetic Clinic
  • Glaucoma Clinic
  • Neuro Clinic
  • Uveities Clinic
  • STD &Leprosy Clinic
  • Aphakia Clinic
  • Cardiac Clinic
  • Post-Natal Clinic
  • Contact Lens Clinic
  • Chest Clinic
  • Fundus Clinic
  • Sterility Clinic
  • Refraction Clinic
  • PMT Clinic

Special Clinics are available for

All patients admitted in General Wards of the Hospital are treated free of cost.

Free diet is provided to all patients in General Wards. One attendant pass is given to every admitted patient.

Patients may have their diet from home also.

Visitors are allowed only during notified visiting hours.

Investigations like CAT Scan, Ultra Sound, Barium Meal, ECHO, TMT etc are charged for as per approved rates.

For Poor patients, these charges can be waived partially or fully on the recommendation of the treating doctor by the Principal.

A Staff Nurse is on duty round the clock in the ward.

Admitted patients should contact the Staff Nurse for any medical assistance they need.

Special Clinics are available for

Sample Collection Room :

Week dys 8:30 AM to 10:30 AM

Saturdays 8:30 AM to 10:00 AM

Biochemistry Lab: (Routine)

Week days 9:00 AM to 4:00 PM

Saturdays 9:00 AM to 1:00 PM

(Emergency) :

2:00 PM to 8:00 PM

8:00 PM to 8:00 AM

Pathology Lab:

Week days all investigations.

9:00 AM to 4:00 PM

24 hours Haematology Lab(In Blood Bank)

Week days & Saturdays

2:00 PM to 9:00 AM

Sundays & Holidays 24 hours
Microbiology Lab :

Week days-all investigations

9:00 AM to 4:00 PM

Saturdays 9:30 AM to 1:00 PM

Emergency Laboratories one to function round the clock Sundays 9:30 AM to 10:30 AM

Timings: Emergency lab. 24 hours all days.Routine investigations

Week Days : 9:00 a.m. to 4:00 p.m.

Saturdays : 9:00 a.m. to 1:00 p.m.

Sundays and Holidays closed.

Collection Timings

Week Days : 9:00 AM to 11:00 AM

Saturdays : 9:00 AM to 10:30 AM

Sundays and Holidays closed.

  • Reliability and promptness of laboratory results is ensured as tests are done by automatic machines
  • Reports are made available within the shortest possible time which will be specified.

Blood Bank

Licensed Blood Bank is available in the hospital.

It caters to the requirements of our patients.

Equipment and Facilities Available

This hospital has the following services available:

  • EEG
  • TMT
  • ECG
  • ICU
  • ICCU
  • NICU
  • PICU
  • X-Ray
  • CT Scan
  • Ultra Sound
  • Echo
  • Testing Laboratory
  • Pathological investigations including Bio-Chemistry & Microbiological investigations
  • Charges for various tests are displayed at the Reception of the hospital both in English & Hindi.
  • For poor patients, these charges can be waived partially or fully on the recommendation of the treating doctor by the Additional Medical Supdt.
  • For every payment properly authenticated official receipts is given at the cash collection counter

Miscellaneous Facilities

  • Wheel Chairs and stretchers are available on request at the main Reception of the Hospital for the facility of patients who are not in a position to walk.
  • Lifts are available near I.C.U./Surgical Ward.
  • Two Ambulances are available for use, round the clock for transfer of patients to other hospital.
  • There are standby generators to cater to emergency services in case of breakdown of electricity.
  • Public Telephone Booths are available at two locations in the hospital entrance area
  • Adequate drinking water facilities are available.
  • Canteen for visitors and out patients is open upto 11:00 p.m.
  • Rates are reasonable.


  • There will be occasions when our services may not be up to your expectations.
  • Please do not hesitate to register your complaint.
  • It will only help us to serve you better.
  • There is a designated medical officer whose name and location is displayed in the hospital for attending to all grievances.
  • Every grievance will be duly acknowledged.
  • We aim to settle your genuine complaints within 10 working days of its receipts.
  • If we cannot, we will explain the reasons and the time we will take to resolve.
  • Suggestions/Complaints boxes are also provided at various locations in the hospital.
  • Name, designation and telephone number of the Grievance Officer is displayed at the Reception.